How to contact us?

You can contact our team for any help:

    • Email: taxiwell.service@gmail.com
    • Whatsapp: +66816508455
    • Whatsapp ID: Taxi Well
    • Phone Call: +66816508455

How can I cancel my reservation?

You can cancel your reservation by logging into with your customer ID and password here . There you find all your reservations, click more info booking you need to Cancel and press the green-button “Cancel Booking”. Easy.

How can I change my reservation?

You can not change anything in your reservation please contact to our team for do it for you.

How does it work? when I book?

  1. Step 1: Select locations, date/time,number of passengers, the number of luggage and flight number. When entering a time for a pickup at the airport, you have to consider the time needed to arrive at the meeting point after the landing of your flight. The pick up time is the time to meet with the driver. The reception will monitor the flight number and adjust to minor delays. If you need more time at the airport, you need to indicate in the “notes to driver” in step 3 that you explicitly want to picked up at the indicate time and not any sooner. Please note that in that case the reception will not have the opportunity to adjust to any flight delays!
  2. Step 2: Select vehicle you want
  3. Step 3: Enter your name, telephone number with country code  and press Next Step for payment via PayPal.
  4. Step 4: After paying, you receive a reservation confirmation via e-mail and a payment receipt. After acceptance by the vehicle team, you will receive the voucher which you can show to the driver or our reception on paper or digitally.

How is my reservation confirmed?

You will first receive a reservation confirmation email and an email containing the receipt.
After confirmation by vehicle team you will receive a voucher ultimately 36-48 hours before your first ride.

I need a child seat. Now what?

The law on the use of child seats, no force in the country and we don’t provide this additional now.
We recommend that you bring your own child seat.
You are always responsible for fitting the child seat and your child yourself, this is never the responsibility of our service.

What if I need wheelchair space?

The law on the use of wheelchair, no force in the country and we don’t provide this additional now.
Our vehicles cannot support any wheelchair now.
You are always responsible for fitting the wheelchair yourself, this is never the responsibility of our service.

I would like to cancel my reservation. Is there any cancellation fee?

Our cancellation policy: If you cancel your booking more than 72 hours in advance, we will refund the full amount but will deduct 5 percent administration costs (minimum of 10 us dollars).
If you cancel your reservation less than 72 hours before the pickup time, we will not refund to you.

What do I need to do if the vehicle I booked doesn’t show up at my pickup location?

If the vehicle or driver you reserved is not at the location mentioned on the voucher, please contact to our team.

If you call us later or send us an email after the event, we won’t be able to assist you anymore.

What is the luggage allowance?

You can bring along one standard-sized suitcase measuring max. 158 cm (62 inch) l + w + h per person. You can also bring one piece of hand luggage per person. This is comparable to your luggage allowance when traveling by plane. When travelling with companions, please bear in mind that the trunks of most sedan (Standard and Middle Class) cars cannot hold more than two standard-sized suitcases. It may be better to book a MPV. or Van in that case.
IMPORTANT! Please note, in our country the luggage amount is limited by law. In case you show up with more than the agreed luggage, in some cases the driver has the right to refuse the ride! In such case the ride will not only be refused, you will not be in title to any refunds!

What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?

If your your luggage is lost, please contact our team and inform us what happened. Depending on how much time is needed to report that you luggage was lost, the driver can either wait for you, or you can cancel the ride. The driver will then tell you whether additional waiting costs will be charged. Should you decide to cancel the ride instead of asking the driver to wait, the full fare will still be due and cannot be refunded. If you are unable to reach the driver, please contact our team.

What should I do if the reservation was successful but I didn’t receive confirmation by email?

If your reservation was successful, but you didn’t receive a confirmation e-mail please first check your e-mail spam folder. If the e-mail is not in your spam filter please contact team.

What do I have to do when my flight is delayed or cancelled?

When your flight is delayed or cancelled, please contact to our team.
Should you choose not to contact us, our driver will leave the pickup point and you risk not getting your transfer.

How about refunds?

In case of a refund, we will do the refund your money on the next working day.

Which payment methods are available?

At the moment it is possible to pay with PayPal.

At how many airports is the service offered?

We operate at 4 major international airports in Thailand now.

    • BKK Airport (Suvarnabhumi Internation Airport)
        • Meeting Point: Inside gate#3 on the 2nd floor in the terminal (our reception/driver wait next to the information counter with a sign name)
    • DMK Airport (Don Muaeng Internation Airport)
        • Meeting Point: Inside gate#3 on the 2nd floor in the terminal#1 and #2 (our reception/driver wait with a sign name)
    • HKT Airport (Phuket Internation Airport)
        • Meeting Point: outside gate#3 on the 1st floor in front of TMB Bank exchange kiosk (our reception/driver wait next to the information counter with a sign name)
    • UTP Airport (U-Tapao Internation Airport)
        • Meeting Point: at the end of main gate on the 1st floor(our reception/driver wait with a sign name)